FAQs

Q) Why should I use The Brand Zone?

A) With a vast array of stock items for quick delivery and unlike many other merchandising companies we have European QC and auditors, on hand to oversee the entire Asian  production process meaning we are not relying on a local interpretation of what acceptable quality in the European arena. The reward…without the risk!

Q) Can you generate the artwork?

A) The Brand Zone cannot generate your artwork. We can however advise you on what forms of artwork are acceptable, and where required, supply lay down templates. 

Q) What will I receive in the way of proofs?

A) We can usually supply a full mock up within 7 days of order, if schedules are not sufficient to achieve this, detailed PDF proofing is used.

Q) What are minimum order quantities?

A) The minimum order quantities vary from product to product, some products can be as little as one piece!

Q) Can you obtain safety approval?

A) Yes, If we are producing a bespoke item for you, we can get this tested and approved to European standards. This can take some time however, and there are costs involved.

Q) How long will my order take to produce?

A) We use a vast range of suppliers, from many UK, EU and Asia-Pac countries. When you receive an estimate from The Brand Zone you will be given an indication of schedule. The only variables that may come into play are adverse weather conditions at sea, and any unforeseen hold-ups at Customs and Excise.

Q) Do you have an ethical buying policy?

A) Yes! The Brand Zone believe in a fair and ethical trading relationship. Prior to any order being placed, prospective suppliers are required to complete our ISO quality control audit. No supplier will added to the supplier base who are not offering their staff fair pay, humane treatment, a good, clean, safe and comfortable working environment and under no circumstances is employing any form of child labour. When required we also utilise an independent third party auditing company who can act on both our, and our customers behalf to produce social and ethical audits, production quality control (DUPRO) and safety testing.

Q) What are your payment terms?

A) Subject to a successful credit check 30 day trading accounts can be put in place. Alternatively we accept most major credit cards and PayPal.
 
Q) What are your terms and conditions?
 
A) A full hard copy of the The Brand Zone Ltd Terms and Conditions is available upon request alternatively you can click here to view a PDF version. The shipping element of the order is subject to the relevant carrier’s standard Terms and Conditions. 

Q) Great! How can I order?

A) Contact the team today for a quotation!